Question 1

What is the official address of Club Citadelle?

Accepted Answer

The legal address is 450 Canteval Terrace, Orleans, Ontario, K4A 2C8.

Question 2

Who is the condominium manager?

Accepted Answer

Christine Jade
(Assistant Edi McCord)
Strata Management Inc
4338 Innes Road, Suite 6, Ottawa, K4A 3W3
613-822-0701
After Hours Phone No; 613 822-2743
Email: condo@stratamgtinc.com

Question 3

What is the role of the Condominium Manager?

Accepted Answer

Each property managed has its own needs and faces its own unique challenges depending on the size, age and nature of the property. A condo manager’s range of responsibilities may include but are not limited to:
*  collecting common expense fees
* keeping records for the condo corporation
* responding to owner complaints
* ensuring maintenance and repair of the property
* hiring and monitoring service companies, and overseeing staff and contractors
* preparing draft annual budgets and overseeing the reserve fund
* implementing an emergency management plan and responding to emergencies
* preparing status certificates
* issuing meeting notices and reporting on the affairs of the corporation
* organizing board meetings and overseeing administration of all owners’ meetings
* monitoring the corporation’s insurance
* preparing financial reports and arranging for audits
* advising the condo board on how to comply with the Condominium Act, 1998, and with legislated or government-mandatory repairs
* advising the board on its financial responsibilities (e.g. contributions to the reserve fund, long-term reserve fund planning)

Question 4

How can I contact the Board?

Accepted Answer

Use the Contact Us form on the website

Question 5

Where can I find the rules and regulations?

Accepted Answer

The Condominium's 'rules' are set out in the booklet titled Rules and Regulations

Question 6

What are the rules about parking?

Accepted Answer

Failure to abide by these conditions could result in a City of Ottawa ticket.

Capital Systems administers the visitors parking as well as other parking issues for the Corporation. Guests staying between the hours of 2:00 a.m. to 7:00 a.m. must register their vehicles with Capital Systems.

Parking registration can be done by:
Phone and voice message: 613-686-5991
Email: parkingregistrations@sympatico.ca

Please give your Corporation Number - RCC 9, address, license plate number and the dates the vehicle will be in visitor parking (1, 2 or 3 nights).

No vehicle may be registered for more than three (3) days in a seven (7) day period without making arrangements with your Property Management Office.

Question 7

Where can I access the By-Laws?

Accepted Answer

On this site. Go to By-Laws

Question 8

When can I put garbage out for collection?

Accepted Answer

According to Ottawa City Solid Waste By-Law 2012-370 ensure that all recycling, green bin and garbage containers be put out after 6:00 p.m. the evening prior to collection and no later than 7:00 a.m. on the collection day. Empty bins and containers must be removed from the collection pad by 10 p.m. on the day of collection.

Question 9

Is there a penalty for rule breakers putting out unacceptable garbage or putting garbage outside of the collection schedule?

Accepted Answer

The City of Ottawa fine schedule for contravening By-Law 2012-370 is $205.00 up to a maximum of $5,000.00.

Question 10

What is the collection schedule for garbage and recycling in Club Citadelle?

Accepted Answer

For a detailed collection schedule visit https://ottawa.ca/en/garbage-and-recycling/garbage where you will find the Collection Schedule as well as a Holiday Collection Schedule.  By entering your street address, you can get a calendar and a reminder to your iPhone or computer.

Frequently Asked questions